Frequently Asked Questions

 

 

  1. Where are you located? My cake studio is located at 101 West Street, Vernon, CT.  I do not have a storefront location.  All cakes are made to order and hand delivered or available for pick up.  Depending on your location will determine delivery fee.

 

2.   Do you provide cake/cupcake stands?  Yes! I have a few different options. Please call or email to discuss availability and rental fees.

 

3. Can you make Gluten-Free or Vegan Cake?  I can offer Gluten-Free Cakes. However, I use real butter, milk and eggs in my batters and buttercream. I do not offer Vegan or Dairy-Free Cakes.

 

4.  What is the best way to get a hold of you?  Either email pastrybagcakeco@gmail. com or 860-550-0352.  Your time is valuable, I like to respond right away or as soon as I am available.  

 

5.  How far in advance should I place a order?  I book 2 weeks to 2 months in advance. 6 months for weddings.

6.  Do you have a retail shop?  I currently do not have a retail storefront.  I have access to a commercial kitchen where all my baking is prepared. 

 

7.  Are you licensed by the State of Connecticut?  Yes I am.  I get regular inspections and follow food safety procedures to make sure your products are safe and wholesome.  I am servsafe certified.

 

8.  What are your hours?  By appointment. To schedule a appointment please email at pastrybagcakeco@gmail.com. I will respond as soon as possible.

                                    

9. Do you ship? Not at this time. 

 

10.  Do you produce products with allergens? I produce products that contain wheat, soy, milk and dairy, peanuts, tree nuts, and coconut.  While I take the upmost care in preventing cross contamination of allergens, I cannot guarantee that products can be free of any of the above allergens.  If you have a allergy and order from me, please advise me .

11. Do you deliver? Yes. I offer free delivery within 5 miles of the cake studio. A delivery fee will apply to all other areas.

 

12. Forms of Payment accepted? Cash, Check and Credit Cards. 

13. Do you require a deposit? Yes. A 50% non-refundable deposit is required at time of booking. If you are unsure of your design and want me to hold the date for you a $50.00 non-refundable fee will apply. 

If you have any questions that was not answered above, please email at pastrybagcakeco@gmail.com or call 860-550-0352

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